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E-Way Bill Login Problems: Find Your Error and Fix It

Can't log in to the E-Way Bill portal? Match the exact symptom - invalid credentials, OTP not received, account frozen, portal not working, blocked GSTIN - to the fix that works.

Updated: Checked against official NIC / GSTN material · How we research
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Read the exact message on the screen, then jump to the matching section below. Most E-Way Bill login failures are one of four things: wrong credentials (often GST portal details used by mistake), OTP trouble, a temporarily frozen account after repeated attempts, or the portal itself being slow or down — in which case the parallel portal ewaybill2.gst.gov.in usually works.

Which problem do you have?

If you see or experience… Go to
“Invalid username or password” / invalid credentials 1. Invalid credentials
You don’t know your username at all 2. Forgotten username
“Account frozen” or locked after attempts 3. Frozen account
OTP not arriving, OTP invalid or expired 4. OTP issues
Captcha always wrong 5. Captcha
Page not loading, timeout, “site can’t be reached” 6. Portal not working
Login works but you can’t generate E-Way Bills 7. Blocked GSTIN
“GSTIN already registered” when signing up 8. Already registered
Sub-user can’t log in 9. Sub-user issues

1. Invalid username or password

Work through these in order; the first two cause most cases.

  1. Check you are using E-Way Bill credentialsThe GST portal (gst.gov.in) username and password are separate and are rejected here.
  2. Check you are on the official siteThe address bar should read ewaybillgst.gov.in or ewaybill2.gst.gov.in.
  3. Type, don’t pastePasted text can carry a hidden space. Check Caps Lock and keyboard language.
  4. Sub-users: include the suffixThe ID is mainusername_suffix, with the underscore.
  5. Reset the passwordIf it still fails, use Forgot Password rather than guessing again — guessing risks freezing the account. See forgot E-Way Bill password.

2. You don’t know your username

Use Forgot Username on the login page. You will be asked for your GSTIN (or Transporter ID) and registered mobile number, and the username is sent by SMS to that number. If the mobile number on record is no longer yours, the SMS cannot reach you — update the number first (see the OTP section). Full steps: recover username.

3. Account frozen after wrong attempts

The portal temporarily freezes login after repeated incorrect passwords as a security measure. Guides based on NIC’s user manual describe a short wait of a few minutes after three wrong attempts. Do not keep retrying during the freeze. When it lifts, either log in carefully or reset the password with Forgot Password.

4. OTP not received, invalid or expired

SMS OTP is not arriving
  • Confirm which mobile number is registered. If you changed numbers, the OTP still goes to the old one.
  • Check signal, airplane mode, and whether a spam filter or DND setting hides government SMS.
  • Wait a minute before requesting again; repeated requests can arrive out of order, and only the latest is valid.
  • Switch to an OTP method that doesn’t depend on SMS: the Sandes app or NIC-GST-Shield.
NIC-GST-Shield code says invalid

The codes are time-based and refresh every 30 seconds. Set your phone’s date and time to automatic, enter the code soon after it appears, and make sure the app was registered against the same user account you are logging into.

Registered mobile number has changed

For GST-registered businesses, the mobile number comes from the GST registration. Update it on the GST common portal through the amendment process, then use the E-Way Bill portal’s option to update details from the GST common portal. Until the number is updated, OTPs will not reach the new phone.

More on methods and setup: E-Way Bill OTP and 2FA.

5. Captcha keeps failing

  • Refresh the captcha until you get a readable one.
  • Check case — captchas are typically case-sensitive.
  • Disable browser extensions that block images or scripts for the site.
  • On phones, turn off auto-capitalisation for the field (see mobile login).

6. E-Way Bill portal not working

If the page doesn’t load at all, the problem is usually either the portal or your connection, not your account.

  1. Try the second official portalE-Way Bill 2.0 at ewaybill2.gst.gov.in was launched on 1 July 2025 specifically so work can continue when the main portal is unavailable. Both sync within seconds, and slips from either are valid.
  2. Rule out your sideOpen another site, try mobile data instead of office Wi-Fi, or another browser. Corporate firewalls sometimes block government domains.
  3. Clear cache and cookiesStale cached pages cause blank screens and loops back to the login page.
  4. Check announcementsScheduled maintenance is posted on the portal’s home page and the GST portal’s news section.
Goods must move but every portal is down? Don’t send goods without an E-Way Bill where one is required. Keep a record (screenshots with time) of the outage and generate the E-Way Bill as soon as either portal is back. Speak to your tax adviser about any time-critical consignment.

7. You can log in but generation is blocked

Under Rule 138E of the CGST Rules, E-Way Bill generation is blocked for a GSTIN that has not filed its GSTR-3B return for two or more consecutive tax periods (for quarterly filers, the corresponding quarters). This affects generation — not your ability to sign in. File the pending returns; the block normally lifts after the system updates. The portal’s Update Block Status option on the home page lets you refresh the status after filing. Where there is a genuine reason, a taxpayer can apply to the jurisdictional officer in Form EWB-05 for unblocking.

8. “GSTIN already registered”

An E-Way Bill account already exists for your GSTIN — perhaps created by a former accountant or a previous owner. Do not try to register again. Use Forgot Username to receive the existing username on the registered mobile, then reset the password.

9. Sub-user can’t log in

  • The ID must be the full mainusername_suffix.
  • The main user may have frozen the sub-user — check under User Management.
  • Sub-user OTPs go to the sub-user’s own registered mobile, not the owner’s.
  • Password issues: the main user can update the sub-user; see sub-user guide.

Still not solved?

Contact the official GST helpdesk listed on the portal’s Contact Us page, or raise a ticket through the GST self-service grievance portal. Keep your GSTIN, the exact error text and a screenshot ready. We are an independent site and cannot access or reset your account.

FAQs

Why does the E-Way Bill portal say invalid credentials when my password is correct?

Most often the password is correct for the GST portal, not for the E-Way Bill system. The two accounts are separate. Reset the E-Way Bill password with Forgot Password if you are unsure which one you set.

Is the E-Way Bill portal down right now?

We can’t show live status. Try both official portals; if neither loads from two different networks, it is almost certainly a portal-side issue. Check the home page and GST news for maintenance notices.

Can an accountant reset my E-Way Bill password for me?

The reset needs the OTP on the registered mobile, so whoever holds that phone controls the reset. For ongoing access, give the accountant a sub-user ID rather than the main credentials.

My E-Way Bill login page keeps reloading. What should I do?

Clear cookies for the site, allow cookies and pop-ups for ewaybillgst.gov.in, and try a private window. Loops usually come from stale cookies or blocked scripts.

Official references