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Forgot E-Way Bill Password or Username? How to Recover Access

Reset a forgotten E-Way Bill password, recover your username or Transporter ID, and change your password after logging in - with the details each option asks for.

Updated: Checked against official NIC / GSTN material · How we research
Quick answer

On the official login page, use Forgot Password to set a new password or Forgot Username to receive your username by SMS. Both work only through the mobile number registered for your GSTIN or Transporter ID. If that number is out of date, update it first — nothing else can bypass it.

Which recovery option do you need?

Situation Option on the login page Keep ready
Know the username, forgot the password Forgot Password Username, GSTIN / Transporter ID, registered mobile
Don’t remember the username Forgot Username GSTIN / Transporter ID, registered mobile
Unregistered transporter who lost the 15-digit ID Forgot TRANS ID PAN and enrolment details, registered mobile
Can log in, want a new password Change password inside the dashboard Current password

The portal may also ask for details such as your state or principal place of business PIN code to match the record. Enter them exactly as they appear in your registration.

Reset a forgotten E-Way Bill password

  1. Open the official login pageGo to ewaybillgst.gov.in and click Login.
  2. Click “Forgot Password”The link is below the sign-in form (on some screens grouped under “Forgot Credentials”).
  3. Fill in the identification detailsUsername, GSTIN or Transporter ID, registered mobile number and the captcha.
  4. Verify the OTPAn OTP is sent to the registered mobile number. Enter it to continue.
  5. Set a new passwordChoose a strong password that you have not used for the GST portal, confirm it and submit.
  6. Log in againSign in with the username and the new password, then complete the 2FA OTP.
Password tips. Use a long password with a mix of letters, numbers and symbols, and store it in a password manager. If the portal rejects a password, read the on-screen rule — it will say what is missing.

Recover a forgotten E-Way Bill username

  1. Click “Forgot Username”On the login page.
  2. Enter GSTIN / Transporter ID and registered mobilePlus any other details requested, and the captcha.
  3. Receive the username by SMSThe system sends it to the registered mobile number. Then use it to log in or reset the password.

Recover a lost Transporter ID (TRANSIN)

Transporters who are not registered under GST get a 15-digit Transporter ID when they enrol. If you lose it, use Forgot TRANS ID on the login page and follow the prompts; it is sent to the registered mobile. Your clients need this ID to assign E-Way Bills to you, so save it somewhere safe.

Change your password while logged in

If you can still log in, change the password from the menu inside the dashboard (look for the change password option under user or registration settings). Main users can also manage sub-user passwords from User Management. Changing it periodically, and whenever a staff member with access leaves, is good practice.

When the registered mobile number is wrong or lost

This is the one problem the Forgot options cannot solve, because every route ends in an OTP to that number.

  • GST-registered taxpayers: update the mobile number on the GST common portal (gst.gov.in) through the registration amendment process. Then, in the E-Way Bill system, use the option to update your details from the GST common portal so the new number is pulled in.
  • Enrolled transporters: use the transporter profile update options on the E-Way Bill portal, or contact the helpdesk if you cannot log in at all.
  • Sub-users: the main user can update the sub-user’s mobile number under User Management.
Watch out for “password recovery” services. No one outside the portal can retrieve your password. Anyone offering to do it is asking for access to your account.

FAQs

Can I reset my E-Way Bill password using email instead of mobile?

The recovery flow is built around the registered mobile number. Don’t count on email as an alternative; keep the mobile number current.

Does resetting my GST portal password change my E-Way Bill password?

No. The two systems have separate credentials. Resetting one does not affect the other.

I reset the password but still get invalid credentials. Why?

Check that you are using the E-Way Bill username, not the GSTIN or GST portal username, and that the browser isn’t autofilling the old password. Sub-users must include the _suffix.

How long should I wait if my account gets frozen during recovery attempts?

Freezes after repeated wrong passwords are short — a few minutes. Wait, then use Forgot Password instead of guessing.

Related: login problems · OTP and 2FA · E-Way Bill login guide

Official references